Junior Service Advisor - Madison, New Jersey, United States

Category:
  • Automotive
  • BDC
  • Customer Service Representative
  • Receptionist
  • Job Type: Full Time
  • Published: 09-16-2024
  • Salary: $18 - $21 Per Hour
  • Job Location: Madison, New Jersey, United States
Job Description:

The role of the Junior Service Advisor is to assist the Service Advisors in daily tasks that can help improve the flow & productivity of the service lane. This includes invoicing repair orders, performing "Active Deliveries" to review the Multi Point Inspection & answer any questions, cashiering, greeting customers & handling loaner vehicle agreement write-ups. Downtime activities include answering incoming phone calls, making appointments and filing. The Junior Advisor position also provides extensive cross-training to allow the individual to become more familiar with the full role of the Service Advisor, which involves the full customer write-up process and recommending maintenance & repairs to increase gross profit. This cross-training will create future opportunities to grow into the Service Advisor role should the opening arise. 

Job Requirements:

No previous automotive background required although helpful. Applicant must be people-oriented as well as team-oriented. Applicant must also be flexible to work multiple weekday shifts as well as weekends, which may include Sunday hours.

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